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Reddy empowers managers to oversee team performance, conduct quality reviews, and onboard agents effectively.

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Manager Platform Capabilities

Home Dashboard (Reporting)

Team metrics, performance trends, call analytics

Products

QA scorecards, call reviews, quality evaluations

Courses

Training assignments, course management, learning paths

Knowledge

Upload and organize training materials

Tickets

Submit requests, track progress, collaborate with Reddy

Assignments

Bulk assign training, manage team workload

Employees

Manage users, assign products, configure reporting

Settings

Platform preferences and agent view access

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Platform Overview

View team performance, call volumes, and quality trends.Manager Dashboard Guide →

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Training Your Agents

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Onboarding New Agents

1

Technical Setup

  • Ensure agent account created (coordinate with Admin)
  • Verify SSO access configured
  • Assign products and courses
  • Assign reporting manager
2

Initial Training

  • Explain benefits for agents (training, real-time support, performance visibility)
  • Conduct platform orientation (agent training guide)
  • Complete microphone setup and testing
  • Assign first training simulation

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Common Agent Concerns

Reddy enhances your capabilities, not replaces them. It provides training, real-time assistance, and performance insights to help you succeed. You remain in control of customer interactions.
Reddy provides performance insights to support your development, not surveillance. The goal is coaching and improvement, not punishment.
Multiple support options available: report issues through Reddy, live chat with support team, reach out to your manager, reference user manual guides.Get Help & Report Issues →
Common issue with quick fixes. Guide agents through troubleshooting steps or reference the microphone troubleshooting guide.Microphone troubleshooting →

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Measuring Success

Track simulation completion rates and performance trends to identify coaching opportunities and recognize top performers.
Early Warning Signs: Low platform usage, incomplete training assignments, or declining performance require immediate action through additional training or technical support.