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Understanding Reddy’s Learning Structure

Reddy uses products and courses together, but they serve different purposes: Products give access to a line of business (live calls, QA, reporting, and AI assistance). Courses assign the training paths agents take. Courses are organized as Courses > Modules > Lessons.
  • Products: Lines of business aligned to your org structure (by department like Sales/Support, or by client/program)
  • Courses: Collections of modules with defined learning objectives. Courses house the simulations and other trainings agents complete.
  • Modules: Groups of related lessons on a specific topic
  • Lessons: Individual training units (simulations, videos, or documents)
Assign products first to give agents access to a line of business. Then assign the courses that contain the trainings they need. Product access alone does not enroll agents in simulations.

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Prerequisites

Before beginning setup, ensure you have:
  • Access to training materials and process documentation
  • Subject matter experts available for content review
  • Defined agent workflows and call drivers
  • Call recordings capturing end-to-end call flows

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Setup Overview

Once you’ve identified your first simulation, work through these three activities with the Reddy team:
1

Training Simulation Development

Reddy builds custom simulations based on your workflows and SME walkthroughs.Your Role: Provide SME access, materials, and feedback during developmentTimeline: 4-6 weeksSimulation Development Process
2

Knowledge Base Setup

Upload training materials, FAQs, and process documents that power simulations and AI assistance.Your Role: Organize and upload content, assign tags and products, tag articles for Ask Reddy accessTimeline: 1-2 weeksKnowledge Base Guide | Ask Reddy Setup
3

Course Creation

Organize lessons into structured courses with completion requirements.Your Role: Define learning paths and course structureTimeline: 1 weekCourse Creation

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Agent Experience

How Agents Experience Training Simulations

See how your simulation scoping translates to the agent experience. Agents practice customer interactions with AI, receive immediate QA feedback, and see exactly what they missed.

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Getting Started

Work with your Reddy Project Manager to:
  1. Schedule SME walkthrough to kick off development
  2. Set up knowledge base by uploading content and tagging articles for Ask Reddy
Start with one high-impact call driver. Iterate based on agent feedback before expanding.