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Overview

Courses provide structured, sequential learning experiences that guide agents from basic concepts to advanced skills.

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Course Types

Company Courses

Organization-wide training accessible to all agents regardless of product assignment

Product Courses

Product-specific training assigned to agents based on their product assignments

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Understanding Course Structure

Reddy organizes training in a three-level hierarchy: Courses → Modules → Lessons
  • Courses: Collections of modules with defined learning objectives
  • Modules: Groups of related lessons on a specific topic
  • Lessons: Individual training units (simulations, videos, text-based content)
Courses must be assigned to agents to be visible. Product courses also require the agent to have the product assigned.
Want to see how agents experience courses? View the agent course guide →

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Building Courses

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Planning Your Course

Define learning objectives and organize content into a logical progression:
  1. Identify learning goals - What skills or knowledge should agents gain?
  2. Map content to modules - Group related lessons by topic
  3. Sequence lessons - Order from basic to advanced concepts
  4. Set completion requirements - Define minimum scores and required runs for simulations

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Course Components

Modules: Organize related lessons together. Each course can have multiple modules that group lessons by topic or skill level. Lesson Types:
  • Text-Based Lessons - Content with embedded images, videos, or links
  • Objection Simulations - Rapid-fire objection handling practice

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Completion Requirements

Configure how agents progress through lessons:
  • Minimum score - Percentage required for a successful attempt (default: 50%)
  • Number of runs - Successful completions required before advancing to the next lesson (default: 5)
  • Time requirements - Minimum time before advancing to the next lesson (configurable for text-based lessons)
Agents must meet both score and run requirements. If they complete all runs but don’t meet the minimum score, they continue practicing until reaching the threshold.

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Creating Your First Course

1

Plan Structure

Map out your course hierarchy: What modules and lessons do you need? What order makes sense for skill progression?
2

Prepare Content

Ensure training simulations are built and text-based content is ready for upload.
3

Build in Reddy

Use Reddy’s course builder to create courses, add modules, and configure lessons with completion requirements.Complete course creation guide →
4

Assign to Agents

Assign courses to agents (or products for product courses) to make training accessible.Learn about assignments →
Start with one well-structured course before scaling. Test with a small group of agents and gather feedback for improvements.