Skip to main content
Ask Reddy provides instant, AI-generated answers to agent questions during training simulations and live customer calls—eliminating hold times and manager escalations for information lookups.
Only knowledge base content tagged with “Ask Reddy” powers this feature. Tag content carefully to ensure accurate, appropriate responses.

​
How It Works

For Agents:
  • Agent encounters a customer question they don’t know and clicks “Ask Reddy” button during training or live calls
  • Reddy analyzes recent transcript to infer the question
  • AI searches tagged content for their assigned products
  • Response appears in seconds with relevant information
Powered By: Content uploaded to the Knowledge Base and tagged with “Ask Reddy” tag. Access: Available in both training simulations (web application) and Live Assist (desktop application).

​
Setup Process

1

Upload Knowledge Base Content

Upload documents agents need to reference during calls: FAQs, help center articles, objection rebuttals, troubleshooting guides, product documentation, policies & protocols.Knowledge base setup guide
2

Tag Content for Ask Reddy

Apply the “Ask Reddy” tag to content you want available for AI-generated answers.
3

Assign Product Tags

Link content to specific products to ensure agents receive relevant, product-specific assistance.
4

All Set! Ask Reddy is Live

Reddy reviews questions and AI-generated responses to identify knowledge gaps and suggest improvements.
Ask Reddy becomes more valuable as you add more content. Start with high-priority information and expand over time.

​
Common Issues

  • Review and update knowledge base content
  • Add missing information to tagged content
  • Remove outdated or incorrect content
  • Verify “Ask Reddy” tag is applied to all relevant content