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When you first sign in to Reddy, you complete a Microphone Check before reaching your training dashboard. A headset is required for simulations, and you must confirm you are wearing one before you can start the mic test.
Microphone Check page showing headset requirement notice and disabled Start Recording button

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Troubleshooting Steps

1

Confirm you are wearing a headset

Read the headset notice at the top of the page, then check I am wearing a headset.The Start Recording button stays disabled until you confirm. Put on your headset before continuing.
Skip Mic Check at the bottom of the page bypasses the recording test and does not require the headset checkbox.
2

Refresh the page

Start by refreshing the page. This may reveal additional microphone options if you plugged in a new mic or changed Windows settings.
3

Check microphone selection

Check the dropdown menu for available microphone options and choose the correct device for your microphone.
These options are defined by Windows based on connected devices. Try each option to determine which one works best.
If only one option (e.g., “microphone 1”) is visible initially, proceed to the next step.
4

Start recording

After confirming your headset, click the Start Recording button at the bottom of the page.
Microphone Check page with headset checkbox checked and Start Recording enabled
You may need to scroll down slightly to see this button on smaller screens.
5

Grant browser permissions

Watch for a popup requesting permission to access your microphone.If the popup has closed, check near the search bar in your browser for permission settings.
Ensure you’ve clicked Allow to grant microphone access.
Chrome browser permission popup requesting microphone access
6

External microphone check

If problems continue, consider using an external microphone check tool to verify Windows settings.
You can use webcammictest.com to test your microphone outside of the Reddy platform.

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Still Having Issues?

If problems persist after following all the steps above, contact Reddy support for further assistance.

Get Help

See how to reach the Reddy team: your established communication channel during PT business hours, or Get Help live support at any other time.
For the best training experience, we recommend using a high-quality headset with a built-in microphone to ensure clear audio during simulations.