# Reddy API Documentation

## Docs

- [Add Call Tags](https://docs.reddy.io/api-reference/call/add-tags.md): Adds tags (metadata) to a call for use in filters, QA, and reporting.
- [Create Call](https://docs.reddy.io/api-reference/call/create.md): Creates a call inside Reddy platform
- [Overview](https://docs.reddy.io/api-reference/call/overview.md): Manage calls with Reddy's Call API endpoints for starting, stopping, and tagging calls.
- [Start Call](https://docs.reddy.io/api-reference/call/start.md): Starts a call for a given conversation and agent.
- [Stop Call](https://docs.reddy.io/api-reference/call/stop.md): Stops a call for a given conversation and agent.
- [Introduction](https://docs.reddy.io/api-reference/introduction.md): Reddy API Reference Documentation
- [Add Customer Data](https://docs.reddy.io/api-reference/live/data-customer.md): Adds customer account information to a live conversation.
- [Mark Sale Status](https://docs.reddy.io/api-reference/live/data-sale.md): Marks the sale as completed or not completed in a live conversation.
- [Add Disclosure](https://docs.reddy.io/api-reference/live/disclosure.md): Adds a mandatory disclosure to a live conversation's QA in real-time.
- [Get Online Status](https://docs.reddy.io/api-reference/miscellaneous/status.md): Returns whether the agent matching the genesys_id is online (with the Reddy Live Assist app)
- [Get Product List](https://docs.reddy.io/api-reference/product/list.md): Returns the list of products that the user has access to.
- [Add Metadata to a Call](https://docs.reddy.io/guides/add-call-metadata.md): Attach custom metadata/tags to calls for filtering and insights
- [API Logs & Monitoring](https://docs.reddy.io/guides/api-monitoring.md): Monitor your API requests with the Developer API tool
- [Introduction](https://docs.reddy.io/guides/index.md): Welcome to the Reddy API Docs
- [Rate Limits](https://docs.reddy.io/guides/rate_limits.md): API rate limiting and throttling policies for Reddy endpoints
- [Send Calls to Reddy](https://docs.reddy.io/guides/send-calls-to-reddy.md): Add calls to Reddy and generate insights.
- [Ask Reddy](https://docs.reddy.io/manual/ask-reddy.md): Set up AI-powered knowledge assistance for agents during live calls
- [Using Live Assist](https://docs.reddy.io/manual/live-assist/using-live-assist.md): Real-time guidance and QA tracking during customer calls
- [Login to Reddy](https://docs.reddy.io/manual/login_to_reddy.md): Step-by-step guide to access your Reddy account through the web interface
- [Agent Feedback](https://docs.reddy.io/manual/qa/agent-feedback.md): Leave feedback on training and live calls to coach agents and track responses
- [Uploading Call Recordings](https://docs.reddy.io/manual/qa/manually_uploading_calls.md): Upload call recordings to Reddy for QA evaluation and AI training
- [QA Evaluations](https://docs.reddy.io/manual/qa/qa-evaluations.md): Review calls, correct AI scores, and improve QA accuracy
- [QA Setup](https://docs.reddy.io/manual/qa/qa_setup.md): How to set up QA items for automatic AI grading in the Reddy platform
- [Responding to Manager Feedback](https://docs.reddy.io/manual/qa/responding-to-feedback.md): Acknowledge or dispute coaching feedback from your manager
- [Your Profile Dashboard](https://docs.reddy.io/manual/reporting-insights/agent-profile-dashboard.md): Track your performance and review call records
- [Building Reports](https://docs.reddy.io/manual/reporting-insights/building-reports.md): Build reports to analyze agent performance, identify trends, and extract insights from your call data.
- [Chat with Transcripts](https://docs.reddy.io/manual/reporting-insights/chat-with-transcripts.md): Use Reddy AI to analyze call transcripts and uncover insights about performance, compliance, and trends
- [Manager Dashboard](https://docs.reddy.io/manual/reporting-insights/manager-dashboard.md): View agent performance metrics, training scores, and live call data
- [Metrics Glossary](https://docs.reddy.io/manual/reporting-insights/metrics-glossary.md): Definitions and calculations for all performance metrics in Reddy dashboards
- [Call Records](https://docs.reddy.io/manual/reporting-insights/reviewing-call-records.md): Locate, filter, and review call records in Reddy
- [Get Help & Report Issues](https://docs.reddy.io/manual/support-bug-reporting.md): Contact support and report problems through Reddy
- [Adding New Employees](https://docs.reddy.io/manual/team-management/adding-employees.md): Upload and configure new employee accounts in Reddy
- [Updating Existing Users](https://docs.reddy.io/manual/team-management/assigning_products_and_managers.md): Update roles, products, courses, and manager assignments for existing employees
- [Archive Users](https://docs.reddy.io/manual/team-management/deactivating-users.md): How to archive user accounts and manage access removal in Reddy
- [Navigate to Agent Dashboard](https://docs.reddy.io/manual/team-management/navigating_to_student_dashboard.md): How to simulate an agent's Reddy experience
- [Ticketing System](https://docs.reddy.io/manual/ticketing-system.md): Track and manage requests across your organization and Reddy
- [Assigning Training Modules](https://docs.reddy.io/manual/training/assigning-training-modules.md): Assign one-off training simulations to reinforce skills for individual agents or groups
- [Creating Courses](https://docs.reddy.io/manual/training/creating-courses.md): Step-by-step guide for creating and managing courses in the Reddy platform
- [Microphone Troubleshooting](https://docs.reddy.io/manual/training/microphone_troubleshooting.md): Step-by-step guide to resolve microphone issues during training simulation setup
- [Getting Started with Reddy](https://docs.reddy.io/manual/training/reddy_lms_overview.md): Your guide to navigating the Reddy dashboard and starting your first lesson
- [Simulation Guide](https://docs.reddy.io/manual/training/simulation_guide.md): Complete guide to understanding and using Reddy simulations, from interface overview to completing your first session
- [Upload Knowledge Base Articles](https://docs.reddy.io/manual/training/uploading-knowledge-base-articles.md): Step-by-step guide for uploading and managing knowledge base content in Reddy
- [Domain Whitelist](https://docs.reddy.io/onboarding/IT-Operations/domain-whitelist.md): Required domains and IP ranges for Reddy
- [SSO Provisioning](https://docs.reddy.io/onboarding/IT-Operations/sso-provisioning.md): Complete guide for setting up Single Sign-On with Reddy
- [User Access Management](https://docs.reddy.io/onboarding/IT-Operations/user-access-management.md): Configure user roles, permissions, and access controls in Reddy
- [WorkOS Admin Tool](https://docs.reddy.io/onboarding/IT-Operations/workos-admin-tool.md): Manage SSO connections through Reddy's WorkOS Admin Portal
- [Getting Started](https://docs.reddy.io/onboarding/index.md): High-level guide for onboarding your organization onto Reddy
- [Agent Training](https://docs.reddy.io/onboarding/integration/agent-training.md): Getting started guide for agents using Reddy for training and live call assistance
- [Leadership Guide](https://docs.reddy.io/onboarding/integration/leadership-training.md): Change management practices and admin capabilities for successful Reddy implementation
- [Management Training](https://docs.reddy.io/onboarding/integration/management-training.md): Post-implementation guide for managers to oversee teams and train agents on the Reddy platform
- [Training Overview](https://docs.reddy.io/onboarding/learning-development/index.md): Build training simulations and organize knowledge content for agent learning
- [Knowledge Base](https://docs.reddy.io/onboarding/learning-development/knowledge-base.md): Set up and organize your knowledge base to power training simulations, QA, and Ask Reddy
- [Course Creation](https://docs.reddy.io/onboarding/learning-development/learning-paths.md): Overview of creating structured courses and learning paths in Reddy
- [Building Simulations](https://docs.reddy.io/onboarding/learning-development/training-simulations.md): Simulation development process for creating custom Reddy training simulations
- [QA Overview](https://docs.reddy.io/onboarding/quality-assurance/index.md): Overview of Reddy's AI-driven QA capabilities and setup process for QA teams
- [QA Scorecard Configuration](https://docs.reddy.io/onboarding/quality-assurance/qa-scorecards.md): How to set up your QA items so they are automatically graded by Reddy's AI
- [Custom Configurations](https://docs.reddy.io/onboarding/reporting-insights/custom-configurations.md): Personalize reporting and insights to meet your organization's specific needs

## OpenAPI Specs

- [openapi](https://docs.reddy.io/api-reference/openapi.json)

## Optional

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