Skip to main content
Build focused, voice-based training simulations for your agents without any technical setup. Upload your materials, answer a few questions, review the AI-generated build plan, and Reddy builds a ready-to-use training module.

​
Getting Started

1

Navigate to Simulations

Click Simulations in the left navigation panel.
Simulations list page showing existing modules with status, product, and actions
2

Create a new simulation

Click Create new simulation in the top right corner. In the modal that appears:
  • Enter a Training Name (e.g., “Inbound Sales Training”)
  • Select the Product this training is for
  • Choose Mini Module as the type
Click Create to start the builder wizard.
Create new simulation modal with training name, product selection, and Mini Module type selected

​
Building Your Mini Module

The builder wizard has three steps: Upload, Questions, and Build Plan.

​
Step 1: Upload

Provide Reddy with the context it needs to build your training module.
Upload step showing training description field and file upload area
  • Training description — Describe the scenario you want to train on. For example: “Inbound support call where the customer is disputing a duplicate charge. Agent should verify identity, locate the charge, and issue a refund.”
  • Upload materials — Drag and drop or browse to upload supporting documents. Supports PDF, DOC, DOCX, audio, and video files. You can also select existing documents from your Knowledge Base.
The more context you provide, the better your training module will be. Include call scripts, SOPs, knowledge base articles, or even recordings of real calls.
Click Continue when ready.
After submitting, Reddy analyzes your materials. You can leave the page and come back later — you will be notified in Reddy and via email when your input is needed.
Processing screen showing Analyzing your materials with a spinner and notification message

​
Step 2: Questions

Reddy generates a short set of questions based on your materials to better understand the training scenario. Questions are presented one at a time.
Questions step showing Question 1 of 3 with suggested answers and a write-your-own option
For each question:
  • Click a suggested answer to select it and automatically advance to the next question
  • Click “None of these — I’ll write my own” to provide a custom answer, then click Continue
After the last question, the wizard automatically advances.

​
Step 3: Build Plan

Reddy generates a build plan covering the scenarios, attributes, and grading criteria for your mini module. Review the plan carefully.
Build plan step showing rendered markdown with scenarios, attributes table, and grading criteria, with Build mini module and Request changes options
You have two options:
  • Build mini module — Approve the plan and start building. This is the primary action button at the bottom of the plan.
  • Request changes — Describe what you want changed in the text area below the plan, then click Update plan. Reddy will revise the plan based on your feedback. You can request as many rounds of changes as needed before approving.
Be specific when requesting changes. For example, “Add a scenario where the customer threatens to cancel their account” or “Change the grading criteria to require the agent to offer a loyalty discount.”

​
Building and Preview

After you approve the build plan, Reddy builds, tests, and deploys your mini module. This process typically takes 30 minutes to an hour.
Building screen showing spinner and message that building takes 30 minutes to an hour
You can leave and come back at any time. The simulations list shows the current status of each module, and Reddy notifies you when the build is complete. Once built, the module status changes to Ready to preview. Click View from the simulations list to open the module detail page.
Module view page showing the build plan on the left with Plan and Inputs and history tabs, and an Actions sidebar with Edit, Publish, and Preview controls
The module detail page has two tabs:
  • Plan — The full build plan showing scenarios, attributes, and grading criteria
  • Inputs & history — Your uploaded files and revision history
Use the Preview scenario section in the sidebar to test your module:
  1. Select a scenario from the dropdown
  2. Click Preview to launch a live simulation session in a new tab

​
Publishing

When you are satisfied with the preview, click Publish to make the module available for course assignments.
  • Published modules appear as available simulations when building courses
  • You can Unpublish a module to return it to preview mode. Unpublishing removes it from course assignment options.
You cannot unpublish a module that is currently assigned to active courses. Remove the module from those courses first.

​
Editing a Published Module

Click Edit on the module detail page to make changes to a published or previewed module. The edit wizard follows a similar three-step flow:
1

Describe changes

Upload any new materials and describe what you want to change.
2

Answer questions

Respond to any follow-up questions about your requested changes.
3

Review edit plan

Review the proposed changes. You can request revisions or click Apply edits to start the update.
Applying edits triggers a new build cycle that typically takes 30 minutes to an hour. The current live version stays available to agents until the update finishes deploying.

​
Managing Simulations

​
Simulations List

The simulations list shows all your modules with their current status:

​
Archiving

Admins can archive simulations they no longer need. Archived modules are moved to a separate view accessible via the Archived button. Archived modules can be restored at any time.

​
FAQ

PDF, DOC, DOCX, audio files (MP3, WAV, M4A), and video files (MP4, MOV, WEBM). You can also select documents from your Knowledge Base.
The building process typically takes 30 minutes to an hour. You do not need to stay on the page — Reddy notifies you in-app and via email when the module is ready.
Yes. Click Edit on the module detail page to start the edit wizard. The current version stays available to agents until your changes finish deploying.
First publish the module, then add it as a lesson in a course. See Creating Courses for details.
Yes. On the Build Plan step, use the Request changes section to describe what you want changed. You can request as many rounds of revisions as needed before approving the plan.
The module status changes to Failed on the simulations list. Contact your Reddy support team for assistance.