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The Reddy ticketing system streamlines request management between your team and Reddy during onboarding and beyond. All requests are tracked, visible, and actionable—nothing gets lost in email threads.

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How It Works

Track ad hoc requests in one centralized location:
  • Custom configuration requests
  • Knowledge base upload requests
  • Integration setup needs
Submit ongoing requests for collaboration:
  • Product enhancement or new feature requests
  • Training simulation requests (new or modifications)
  • Report or data requests
  • User management assistance

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Accessing Tickets

Navigate to the Tickets tab to view and manage requests.
1

Click Create Ticket

Click “Create Ticket” in the top right corner.
Create ticket form showing all fields for ticket creation
2

Add Details

  • Title: Brief, descriptive summary (required)
  • Description: Detailed explanation of request or issue
  • Labels: Categorize using recommended labels
  • Status: Open, In Progress, In Review, Blocked, Done
  • Priority: Low, Medium, High, Critical
  • Due Date: Target completion date
  • Team: Internal or Reddy
  • If the task requires action from your organization, select Internal and assign the ticket to a team member
  • If the task requires Reddy support, select Reddy
  • Assignees: Team members assigned to the ticket
Internal Team: Assign the ticket to one or more people within your organization. They will receive a notification in Reddy’s notification panel. Only individuals with active Reddy accounts will appear in the assignee dropdown.Reddy Team: The assignee field is disabled. Your Reddy Project Manager will review and assign the ticket to the appropriate Reddy team member.
3

Submit

Click Submit to create the ticket. You’ll receive notifications when status changes or teammates are assigned.

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Notifications

You’ll receive notifications when:
  • A ticket is assigned to you
  • Status changes on your tickets
  • Team members are assigned