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Your manager uses Coaching to plan your development with you: the goals you are working toward, the sessions you will have together, and the tasks in between. Open Coaching in the left navigation to see it.
You only see a program once your manager has published it for you. If Coaching is empty, you are not enrolled in a program yet. Your manager will add you when it is ready.

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Your Coaching page

The page lists the programs you are enrolled in, with counts for active programs, upcoming sessions, total sessions, and open tasks. Use the Active, Upcoming, and Completed buttons to switch between programs. If you are in just one active program, Reddy takes you straight to it.

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Your program page

A coaching plan with a live video session, a goal checkpoint, an agent task, and a call review
  • Coaching plan: your timeline of sessions, tasks, lessons, and goal checkpoints, with dates. Use the filter buttons to see one type at a time. Click Start lesson to open an assigned lesson or simulation.
  • Goals: up to three goals, with your current result, your starting point (Baseline), and the target (Goal). Results update once a day and include calls up to yesterday. See Reading a goal card.
  • Sessions: your upcoming and recent sessions. Click View to open one.
  • Tasks: your coaching to-dos. Open a task to add notes, update its status, or click Mark Complete.

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Joining a coaching session

1

Prepare

Open the session ahead of time. Add anything you want to discuss under Talking Points; your coach sees it too.
2

Wait for your coach to start

Until then you see “You will be able to join the session once the manager starts it.”
3

Join

When the session is in progress, click Join Session. Allow camera and microphone access when your browser asks.
Live video sessions are recorded (audio only) so Reddy can produce a transcript and summary. Live audio sessions are recorded on your coach’s computer, so you do not need to open anything. Offline sessions are written up by your coach afterwards. If your microphone does not work, see Microphone Troubleshooting.

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After a session

Once your coach saves the review, open the session to read the Summary, play back the recording, and read the transcript. Then respond:
  • Acknowledge Review if you agree.
  • Dispute if you disagree. Explain why in the comment; your manager will see it.
You can respond once per session.

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Notifications

You get an in-app notification (the bell at the top of the page) when:
  • You are enrolled in a program
  • A goal is set or updated for you
  • A session is scheduled, rescheduled, cancelled, or written up
  • Your coaching plan changes
You also get a reminder about 24 hours before each scheduled live session.