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Add new employees to Reddy individually or in bulk, with their role, departments, products, courses, and managers.
Only admins can add new employees.
Reddy is rolling out a new roster-based Employees experience. If your Employees page shows an Actions menu in the top right, use the Roster tab below. If you still see the ”+ Add employees” upload box on the page itself, use the Legacy tab.
All adding starts from the Actions menu on the Employees page.
Actions menu with the Add employees submenu expanded, showing Add single employee and Add multiple employees

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Add a Single Employee

1

Open the form

Click Employees in the left navigation, then Actions -> Add employees -> Add single employee.
2

Fill in their details

Enter their email and name, then pick departments, role, products, courses, and managers.
Add an employee modal with fields for email, name, departments, role, products, courses, and managers
Email cannot be changed later. To fix a wrong address, archive the account and add the employee again.
Agents must be assigned at least one product. Products give access to a line of business; courses assign training separately. Product-specific courses appear after you select the matching product.
3

Save

Click Add employee. The new person appears in the employees table immediately.
Need a new department? Open the Departments dropdown and use + Add new department right from the form.

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Add Multiple Employees

For a batch of new hires, upload a spreadsheet instead:
1

Open the upload flow

Click Actions -> Add employees -> Add multiple employees.
Add employees upload page with a Download empty template link and a drag-and-drop file zone
2

Download the template and fill in the new hires

Click Download empty template and add one row per new employee: email, name, department, role, manager email, products, and (optionally) courses.
3

Upload and validate

Drag the file into the box and click Upload and validate. Reddy checks every row and lists anything to fix before any account is created.
4

Review and confirm

Check the preview of the accounts that will be created, then click Confirm and apply.
Review screen for an add-only upload listing the new employees to be created
This flow only ever adds people. Existing employees are never modified or archived, even if their row in your file differs from Reddy. For a full sync that also updates and removes people, see Roster Uploads.