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We prioritize keeping Reddy working smoothly, but issues happen. When they do, we’re committed to resolving them quickly. Reddy provides multiple ways to get support:

Report an Issue

Submit a support ticket with issue details⭐ Preferred

Chat with Support

Live conversation with Reddy support team⚡ Best for urgent issues
Help us help you! Whenever you encounter an issue, always report it through Reddy. This ensures your case is delivered directly to our support team and investigated promptly without delays.

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Choose Your Support Method

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Try These First

Before reporting an issue, try these common fixes:
The most common issue, but usually a quick fix! If your microphone fails the check before starting a simulation, try these steps:
  • Check browser microphone permissions
  • Test microphone in system settings
  • Try a different browser
  • Restart your computer
View full troubleshooting guide
If you’re experiencing loading problems, glitches, or errors:
  • Refresh the page - Often resolves temporary issues
  • Clear cache and cookies - Clear Chrome cookies
  • Try incognito/private window - Opens a fresh browser without extensions
  • Update your browser - Ensure you’re on the latest version
  • Try a different browser - Switch to Chrome, Firefox, or Safari
  • Try a different device - Test if the issue persists elsewhere

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Report an Issue

Still having a problem? We’re here to help. Use the “Report an Issue” button to let us know what’s going on.
Report an Issue button in agent interface
Reporting issues through Reddy automatically captures technical details (browser, operating system, etc.) that help our team troubleshoot faster!
1

Click Report an Issue

Click “Report an Issue” at the bottom of your training simulation panel.
2

Select Issue Type

Choose from:
  • The AI is responding incorrectly
  • The AI is not responding
  • I’m having another issue
Training simulation issue options
3

Describe & Submit (If Other)

If you selected “I’m having another issue,” a form opens on the bottom right. Describe the issue with as much clarity as possible:
  • What issue did you run into?
  • What did you expect to happen?
Click “Send Bug Report” to submit.
1

Click Report an Issue

Click “Report an Issue” at the bottom of your live assist transcript panel.
2

Select Issue Type

Choose from:
  • The transcript isn’t showing up
  • The call already ended
  • I’m having another issue
Live assist issue options
3

Describe & Submit (If Other)

If you selected “I’m having another issue,” a form opens on the bottom right. Describe the issue with as much clarity as possible:
  • What issue did you run into?
  • What did you expect to happen?
Click “Send Bug Report” to submit.

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Additional Resources

Contact Project Manager

For critical business issues, contact your Reddy Project Manager directly for immediate escalation.

Product Requests

Submit feature requests and enhancement ideas through the Reddy ticketing system. Detailed guide coming soon.