Get Online Status

curl -X GET 'https://app.reddy.io/api/v1/miscellaneous/status?genesys_id=12345' \
  -H 'Authorization: Bearer your_api_key'

{
  "is_online": true
}

GET

api

miscellaneous

status

curl -X GET 'https://app.reddy.io/api/v1/miscellaneous/status?genesys_id=12345' \
  -H 'Authorization: Bearer your_api_key'

{
  "is_online": true
}

Returns whether the agent matching the genesys_id is online (with the Reddy Live Assist app).

Query Parameters

string

required

The Genesys ID of the agent to check

boolean

Indicates if the agent is currently online with the Reddy Live Assist app

string

Error message when the user does not exist

curl -X GET 'https://app.reddy.io/api/v1/miscellaneous/status?genesys_id=12345' \
  -H 'Authorization: Bearer your_api_key'

{
  "is_online": true
}