Get Online Status

curl -X GET 'https://app.reddy.io/api/v1/miscellaneous/status?genesys_id=12345' \
  -H 'Authorization: Bearer your_api_key'

{
  "is_online": true
}

GET

api

miscellaneous

status

curl -X GET 'https://app.reddy.io/api/v1/miscellaneous/status?genesys_id=12345' \
  -H 'Authorization: Bearer your_api_key'

{
  "is_online": true
}

Returns whether the agent matching the genesys_id is online (with the Reddy Live Assist app).

Query Parameters

genesys_id

string

required

The Genesys ID of the agent to check

is_online

boolean

Indicates if the agent is currently online with the Reddy Live Assist app

error

string

Error message when the user does not exist

curl -X GET 'https://app.reddy.io/api/v1/miscellaneous/status?genesys_id=12345' \
  -H 'Authorization: Bearer your_api_key'

{
  "is_online": true
}