Conversations
Conversations are the primary unit for call management in Reddy. Each conversation is uniquely identified by the combination of:
- Conversation ID: A unique string identifier for the conversation
- Agent Email: The email address of the agent handling the call
This combination ensures that conversations remain isolated and properly attributed to the correct agent.
Authentication
All Call Endpoints require authentication using a Bearer token in the Authorization header:
Authorization: Bearer your_api_key
Error Handling
Call Endpoints can return errors in the following scenarios:
- Invalid agent: When the provided agent email doesn’t match an active Reddy user
- Conversation not found: When the conversation lookup fails for the given conversation ID and agent combination
- Invalid parameters: When required parameters are missing or malformed
Always validate that your agent email corresponds to an active user in your Reddy system before making API calls.
