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Getting Started

1

Complete Microphone Check

When you first open Reddy, complete a quick mic check:
  1. Click Start Recording
  2. Say any word or phrase
  3. Click Continue
If your microphone fails the check, troubleshoot common issues.
2

Access Your Dashboard

Your dashboard has two main views:
Shows all courses, modules, and lessons assigned to you
Reddy dashboard showing course progress and available lessons
How Your Training is Organized
Contain all your training materialsExample: “Welcome to Dunder Mifflin” and “Advancing Your Career” are courses
Group related topics together within a courseExample: “Day One,” “Talking to Customers,” and “Full Simulation” are modules
Individual practice scenarios you complete within each moduleExample: The “Day One” module contains one lesson: “Welcome!”
A module may contain multiple lessons in different formats (content to read, videos, interactive simulations, etc).
Click Continue to start the next lesson queued for you. You can also access any lesson directly by clicking the lesson name.

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Completing Lessons

Each lesson requires:
  1. Minimum score (usually 50% or higher)
  2. Multiple successful runs (usually 5 attempts)
A “run” is one practice session. You need to pass multiple times to show consistent mastery.
Track Your Progress:
  • Grey bar next to each lesson shows completion progress
  • Click your Profile tab for detailed metrics
Both criteria must be met to complete a lesson. If you finish 5 runs but haven’t reached the minimum score, keep practicing to improve your performance.

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Next Steps

Ready to get started? Click the Continue button in the “Up Next” panel on the right side of your Home dashboard to jump into the lesson queued up for you. Want a deeper overview of what to expect in your first interactive simulation? Check out our complete guide first.

Simulation Guide

Step-by-step walkthrough of your first simulation from start to finish