> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reddy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge Base

> Set up and organize your knowledge base to power training simulations, QA, and Ask Reddy

The Knowledge Base is Reddy's central repository for documentation that powers training simulations, QA functionality, and Ask Reddy. Quality content ensures effective agent training and accurate AI assistance.

## Initial Setup

<Steps>
  <Step title="Inventory Content">
    Catalog existing resources to identify what you have and what needs creation.

    **Content Sources:**

    <AccordionGroup>
      <Accordion title="Training & Process Materials">
        **Includes**: Process guides, flowcharts, SOPs, call scripts, supplemental training materials, product overviews

        **Powers**: Training simulation logic

        **Why it matters**: Creates authentic training experiences, ensures consistent process execution, and maintains compliance
      </Accordion>

      <Accordion title="Call Recordings">
        Screen recordings with audio of customer interactions

        **Powers**: QA scoring evaluation and training simulation logic

        **Why it matters**: Improves QA accuracy by learning from real customer interactions and provides examples for feedback
      </Accordion>

      <Accordion title="FAQ Documents & Help Center Articles">
        **Includes**: FAQs, knowledge base articles, product documentation, troubleshooting guides, how-to guides

        **Powers**: Ask Reddy instant answers

        **Why it matters**: Provides immediate access to solutions during customer interactions and reduces call handling time
      </Accordion>

      <Accordion title="Objection Rebuttals">
        **Includes**: Sales objection responses, customer concern handling scripts, competitive positioning statements

        **Powers**: Objection handling training and Ask Reddy intelligence

        **Why it matters**: Equips agents with proven responses to customer objections and improves conversion rates
      </Accordion>

      <Accordion title="Quality Assurance Scorecards">
        **Includes**: Call evaluation forms, quality checklists, compliance requirements, scoring rubrics

        **Powers**: Automated QA scoring and compliance checks

        **Why it matters**: Enables consistent quality assessment and maintains regulatory compliance
      </Accordion>
    </AccordionGroup>

    <Check>
      Identify content gaps and prioritize what needs creation or updating.
    </Check>
  </Step>

  <Step title="Upload & Organize Content">
    Drag and drop files (single or bulk), then organize using tags and product assignments.

    [Complete Upload Knowledge Articles Guide →](/manual/training/uploading-knowledge-base-articles)

    **Default Tags Available:**

    * **Training & Process Materials**
    * **Call Recordings**
    * **Ask Reddy**\
      Only tag content you want used to generate AI-powered responses for agents. [Ask Reddy setup guide →](/manual/ask-reddy)
    * **QA Scorecards**
    * **Data**
    * **Release Notes** *(Reserved for Reddy team use)*\
      Filter by this tag to view latest platform enhancements.

    <Info>
      Need additional tags? Contact your Reddy Project Manager to create custom tags for your organizational structure.
    </Info>

    **Assign to Products:**

    Link content to specific products to power product-specific simulations, QA, and live assist. Articles can have multiple tags and products assigned.
  </Step>
</Steps>

## Best Practices

Keep content accurate and current to maintain training effectiveness, Ask Reddy quality, and QA performance:

* Update content immediately when processes or policies change
* Review all content quarterly for accuracy and relevance
* Remove outdated or incorrect articles
* Update content based on agent feedback and QA trends
* Verify accuracy before uploading new materials

## Common Issues

<AccordionGroup>
  <Accordion title="Ask Reddy answers incomplete or inaccurate">
    * Update or add missing information to tagged content
    * Remove outdated or incorrect articles
    * Verify "Ask Reddy" tag is applied to all relevant content
    * Confirm content is assigned to correct products
    * Check files are not corrupted
  </Accordion>

  <Accordion title="Content not displaying correctly">
    Preview functionality has limitations. Download the file to verify proper formatting. If incorrect, update and re-upload to replace the previous version.
  </Accordion>

  <Accordion title="Can't find knowledge base article">
    * Try different keywords for the file title—search queries file names, not file content
    * Verify content tags and check product assignments
  </Accordion>
</AccordionGroup>

## Quick Reference

<CardGroup cols={2}>
  <Card title="Knowledge Base Upload Guide" icon="upload" href="/manual/uploading-knowledge-base-articles">
    Step-by-step instructions for uploading and managing articles in Reddy
  </Card>

  <Card title="Ask Reddy Setup" icon="sparkles" href="/manual/ask-reddy">
    Configure AI-powered knowledge assistance for agents
  </Card>
</CardGroup>