> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reddy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Training Overview

> Build training simulations and organize knowledge content for agent learning

## Understanding Reddy's Learning Structure

Reddy organizes training in a four-level hierarchy:

**Products > Courses > Modules > Lessons**

* **Products:** Top-level organization aligned to your business structure (by department like Sales/Support, or by product/service line)
* **Courses:** Collections of modules with defined learning objectives
* **Modules:** Groups of related lessons on a specific topic
* **Lessons:** Individual training units (simulations, videos, or documents)

<Tip>
  Products determine what training agents see and what content powers AI assistance. Structure them to match how your organization assigns work.
</Tip>

## Prerequisites

Before beginning setup, ensure you have:

* Access to training materials and process documentation
* Subject matter experts available for content review
* Defined agent workflows and call drivers
* Call recordings capturing end-to-end call flows

## Setup Overview

Once you've identified your first simulation, work through these three activities with the Reddy team:

<Steps>
  <Step title="Training Simulation Development">
    Reddy builds custom simulations based on your workflows and SME walkthroughs.

    **Your Role:** Provide SME access, materials, and feedback during development

    **Timeline:** 4-6 weeks

    [Simulation Development Process](/onboarding/learning-development/training-simulations)
  </Step>

  <Step title="Knowledge Base Setup">
    Upload training materials, FAQs, and process documents that power simulations and AI assistance.

    **Your Role:** Organize and upload content, assign tags and products, tag articles for Ask Reddy access

    **Timeline:** 1-2 weeks

    [Knowledge Base Guide](/onboarding/learning-development/knowledge-base) | [Ask Reddy Setup](/manual/ask-reddy)
  </Step>

  <Step title="Course Creation">
    Organize lessons into structured courses with completion requirements.

    **Your Role:** Define learning paths and course structure

    **Timeline:** 1 week

    [Course Creation](/manual/training/creating-courses)
  </Step>
</Steps>

## Agent Experience

<Card title="How Agents Experience Training Simulations" icon="graduation-cap" href="/manual/simulation_guide">
  See how your simulation scoping translates to the agent experience. Agents practice customer interactions with AI, receive immediate QA feedback, and see exactly what they missed.
</Card>

## Getting Started

Work with your Reddy Project Manager to:

1. **Schedule SME walkthrough** to kick off development
2. **Set up knowledge base** by uploading content and tagging articles for Ask Reddy

<Tip>
  Start with one high-impact call driver. Iterate based on agent feedback before expanding.
</Tip>