> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reddy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Management Training

> Post-implementation guide for managers to oversee teams and train agents on the Reddy platform

Reddy empowers managers to oversee team performance, conduct quality reviews, and onboard agents effectively.

## Manager Platform Capabilities

<CardGroup cols={2}>
  <Card title="Home Dashboard (Reporting)" icon="chart-line" href="#platform-overview">
    Team metrics, performance trends, call analytics
  </Card>

  <Card title="Products" icon="clipboard-check" href="#platform-overview">
    QA scorecards, call reviews, quality evaluations
  </Card>

  <Card title="Courses" icon="graduation-cap" href="#platform-overview">
    Training assignments, course management, learning paths
  </Card>

  <Card title="Knowledge" icon="book" href="#platform-overview">
    Upload and organize training materials
  </Card>

  <Card title="Tickets" icon="ticket" href="#platform-overview">
    Submit requests, track progress, collaborate with Reddy
  </Card>

  <Card title="Assignments" icon="tasks" href="#platform-overview">
    Bulk assign training, manage team workload
  </Card>

  <Card title="Employees" icon="users" href="#platform-overview">
    Manage users, assign products, configure reporting
  </Card>

  <Card title="Settings" icon="gear" href="#platform-overview">
    Platform preferences and agent view access
  </Card>
</CardGroup>

## Platform Overview

<Tabs>
  <Tab title="Reporting">
    View team performance, call volumes, and quality trends.

    [Manager Dashboard Guide →](/manual/reporting-insights/manager-dashboard)
  </Tab>

  <Tab title="Products">
    Review call recordings, conduct quality evaluations, and provide agent feedback.

    **Call Reviews**\
    Listen to recordings with transcripts\
    [QA Setup →](/manual/qa/qa_setup)

    **QA Evaluations**\
    Complete scorecards and submit corrections\
    [QA Evaluations →](/manual/qa/qa-evaluations)

    **Agent Feedback**\
    Leave coaching feedback on calls\
    [Agent Feedback →](/manual/qa/agent-feedback)
  </Tab>

  <Tab title="Courses">
    Build and publish training courses with simulations.

    [Creating Courses Guide →](/manual/training/creating-courses)
  </Tab>

  <Tab title="Knowledge">
    Upload training materials, organize content by product, maintain documentation.

    [Knowledge Base Guide →](/manual/training/uploading-knowledge-base-articles)
  </Tab>

  <Tab title="Tickets">
    Submit requests for custom configurations, product enhancements, training simulations, or data exports.

    [Ticketing System Guide →](/manual/ticketing-system)
  </Tab>

  <Tab title="Assignments">
    Assign training modules to agents individually or in bulk.

    [Assigning Training Modules Guide →](/manual/training/assigning-training-modules)
  </Tab>

  <Tab title="Employees">
    Manage team members, assign products and courses, configure reporting structure.

    **User Management**\
    View and manage all team members\
    [User Access Management →](/onboarding/IT-Operations/user-access-management)

    **Assign Products & Direct Reports**\
    Assign products, courses, and managers. Bulk assign training and track team coverage.\
    [Assigning Products & Managers →](/manual/team-management/assigning_products_and_managers)
  </Tab>

  <Tab title="Settings">
    Configure platform preferences and access agent view.

    **Student Dashboard**\
    View Reddy from agent perspective to test assignments and troubleshoot\
    [Navigate to Student Dashboard →](/manual/team-management/navigating_to_student_dashboard)
  </Tab>
</Tabs>

***

## Training Your Agents

### Onboarding New Agents

<Steps>
  <Step title="Technical Setup">
    * Ensure agent account created (coordinate with Admin)
    * Verify SSO access configured
    * Assign products and courses
    * Assign reporting manager
  </Step>

  <Step title="Initial Training">
    * Explain benefits for agents (training, real-time support, performance visibility)
    * Conduct platform orientation ([agent training guide](/onboarding/integration/agent-training))
    * Complete microphone setup and testing
    * Assign first training simulation
  </Step>
</Steps>

### Common Agent Concerns

<AccordionGroup>
  <Accordion title="Will this replace my job?">
    Reddy enhances your capabilities, not replaces them. It provides training, real-time assistance, and performance insights to help you succeed. You remain in control of customer interactions.
  </Accordion>

  <Accordion title="Is this monitoring everything I do?">
    Reddy provides performance insights to support your development, not surveillance. The goal is coaching and improvement, not punishment.
  </Accordion>

  <Accordion title="What if I need help using Reddy?">
    Multiple support options available: report issues through Reddy, live chat with support team, reach out to your manager, reference user manual guides.

    [Get Help & Report Issues →](/manual/support-bug-reporting)
  </Accordion>

  <Accordion title="My microphone isn't working">
    Common issue with quick fixes. Guide agents through troubleshooting steps or reference the microphone troubleshooting guide.

    [Microphone troubleshooting →](/manual/training/microphone_troubleshooting)
  </Accordion>
</AccordionGroup>

***

## Measuring Success

Track simulation completion rates and performance trends to identify coaching opportunities and recognize top performers.

<Warning>
  **Early Warning Signs:** Low platform usage, incomplete training assignments, or declining performance require immediate action through additional training or technical support.
</Warning>