> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reddy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started

> High-level guide for onboarding your organization onto Reddy

This guide outlines the general onboarding process for pilot programs. Your Reddy Project Manager will customize the timeline and deliverables to align with your organization's specific needs. Onboarding requires collaboration across IT, Learning & Development, and Quality Assurance teams.

## Project Administration Setup

These key project administration items were aligned on during your pilot kickoff call:

<AccordionGroup>
  <Accordion title="Team Leads">
    Your organization has designated leads for each key area:

    * **IT Lead:** Network configuration, SSO, user access
    * **Training Lead:** Content creation, simulation development, knowledge base
    * **QA Lead:** Scorecard setup, quality standards, call uploads
    * **Reddy Champion:** Overall coordination and stakeholder communication

    <Info>
      If you have doubts or uncertainties about what was aligned, reach out to your organization's Reddy Champion or your Reddy Project Manager.
    </Info>
  </Accordion>

  <Accordion title="Routines">
    **Weekly Sync** *recommended*

    * **Duration:** 30 minutes
    * **Attendee:** Reddy Champion (coordinates additional team members based on agenda)
    * **Purpose:** Track progress, address blockers, align on upcoming tasks

    <Note>
      Additional meetings may be scheduled for deep-dive sessions or technical troubleshooting as needed.
    </Note>
  </Accordion>

  <Accordion title="Ways of Working">
    **Communication:**

    * Your team will use a shared channel for updates and questions via your organization's preferred collaboration platform (Slack, Teams, Zoom, etc.)
    * **Members:** Reddy Champion, Team Leads, Reddy Project Manager

    **Project Plan:**
    Your Reddy Project Manager will share a Project Plan in your communication channel within a few days of kickoff to serve as the source of truth for pilot progress and status.

    <Tip>
      Bookmark the Project Plan for easy reference throughout the pilot.
    </Tip>
  </Accordion>
</AccordionGroup>

## Typical Onboarding Timeline

<Warning>
  This timeline is a general guide for pilot programs. Your Reddy Project Manager will customize it based on your specific deliverables and organizational needs.
</Warning>

<Steps>
  <Step title="IT Operations Setup">
    Configure network access, SSO, and user management.

    **Typical Duration:** 1 week

    [IT Operations Guide →](/onboarding/IT-Operations/domain-whitelist)
  </Step>

  <Step title="Content & Training Setup">
    Build training simulations, upload knowledge base content, configure learning materials.

    **Typical Duration:** 4-6 weeks

    [Learning & Development Guide →](/onboarding/learning-development/index)
  </Step>

  <Step title="Quality Assurance Configuration">
    Set up QA scorecards, fine-tune quality parameters, upload call recordings.

    **Typical Duration:** 2-3 weeks

    [QA Configuration Guide →](/onboarding/quality-assurance/index)
  </Step>

  <Step title="Custom Configurations">
    Configure personalized reporting and insights tailored to your organization's workflows.

    **Typical Duration:** 1-2 weeks

    [Custom Configurations Guide →](/onboarding/reporting-insights/custom-configurations)
  </Step>

  <Step title="User Training">
    Train managers and agents on platform usage and best practices.

    **Typical Duration:** 1-2 weeks

    [User Training Guide →](/onboarding/integration/leadership-training)
  </Step>
</Steps>

<Info>
  These milestones often run in parallel to streamline implementation timelines.
</Info>

## Support

<CardGroup cols={3}>
  <Card title="Get Help & Report Issues" icon="headset" href="/manual/support-bug-reporting">
    Contact support and report problems through Reddy
  </Card>

  <Card title="Ticketing System" icon="ticket" href="/onboarding/ticketing-system">
    Submit product requests and track progress
  </Card>

  <Card title="Reddy Status Page" icon="signal" href="https://status.reddy.io">
    Monitor platform status and maintenance windows
  </Card>
</CardGroup>

## Next Steps

Reddy to begin? Start by [whitelisting domains](/onboarding/IT-Operations/domain-whitelist) and [provisioning SSO](/onboarding/IT-Operations/sso-provisioning).