> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reddy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Upload Knowledge Base Articles

> Step-by-step guide for uploading and managing knowledge base content in Reddy

Upload and manage documentation that powers Training simulations and Live Assist Ask Reddy.

<Tip>
  Establish review processes before uploading. Quality content drives better training outcomes and AI responses.
</Tip>

## Uploading Content

<Steps>
  <Step title="Navigate to Knowledge Base">
    Access the Knowledge Base section from the main navigation menu.
  </Step>

  <Step title="Upload Files">
    Drag and drop files into the upload area, or click to select files from your computer.

    **Upload Options:**

    * Single file upload
    * Bulk upload (multiple files at once)
  </Step>

  <Step title="Assign Tags">
    Apply tags to categorize content and power Reddy features.

    **Available Tags:**

    * **Training & Process Materials** - Process guides, SOPs, call scripts, training materials
    * **Call Recordings** - Screen recordings with audio of customer interactions
    * **Ask Reddy** - FAQ documents, help center articles, objection rebuttals
    * **QA Scorecards** - Quality assurance checklists and scoring criteria
    * **Data** - Sample reports, raw data exports, performance data
    * **Release Notes** - Reddy product updates (Reddy team use only)

    <Tip>
      Need custom tags? Contact your Reddy Project Manager.
    </Tip>
  </Step>

  <Step title="Assign Products">
    Link content to specific products to ensure agents receive relevant, product-specific information.

    * Articles can have multiple tags and products
    * Product assignment enables targeted training and assistance
  </Step>

  <Step title="Save">
    Click Save to complete the upload. Content is now available in Reddy.
  </Step>
</Steps>

## Supported File Formats

<AccordionGroup>
  <Accordion title="Supported Formats">
    * PDF (.pdf)
    * Microsoft Word (.doc, .docx)
    * Text files (.txt)
    * Markdown (.md)
    * Audio files (.mp3, .wav, .m4a)
    * Video files (.mp4, .mov)
  </Accordion>

  <Accordion title="File Limits">
    * Maximum file size: 100MB per file
    * Bulk upload: Up to 50 files at once
    * No limit on total knowledge base size
  </Accordion>
</AccordionGroup>

## Managing Content

**Edit Content:**
Click on any uploaded file to edit tags, product assignments, or file details.

**Replace Files:**
Upload a new version with the same filename to replace outdated content.

**Delete Content:**
Select files and click Delete. Deleted content is permanently removed from Reddy.

**Search & Filter:**
Use search and filter options to find specific content by filename, tag, or product.

<Info>
  Search queries file names, not file content. Use descriptive filenames for easier discovery.
</Info>

## Knowledge Base Capabilities

**Powers Training Simulations:**
Process guides and call scripts create authentic training scenarios for agent practice.

**Powers QA Scoring:**
Call recordings and QA scorecards enable automated quality assessment and feedback.

**Powers Ask Reddy:**
FAQ documents and help center articles generate AI-powered answers for agents during calls.

[Ask Reddy setup guide →](/manual/ask-reddy)

## Common Questions

<AccordionGroup>
  <Accordion title="File won't upload">
    * Verify file format is supported
    * Check file size is under 100MB
    * Ensure stable internet connection
    * Try uploading one file at a time
  </Accordion>

  <Accordion title="Can't find uploaded file">
    * Try different keywords for the file title
    * Check if correct tags are applied
    * Verify product assignments
    * Use filters to narrow search
  </Accordion>

  <Accordion title="Preview not displaying correctly">
    Preview functionality has limitations. Download the file to verify proper formatting. If incorrect, update and re-upload to replace the previous version.
  </Accordion>

  <Accordion title="How do I organize content?">
    Use tags and product assignments to categorize content. Group related files with consistent naming conventions for easier management.
  </Accordion>

  <Accordion title="Can I upload content in bulk?">
    Yes. Drag and drop up to 50 files at once, then assign tags and products to all selected files simultaneously.
  </Accordion>

  <Accordion title="How often should I update content?">
    * **Immediately:** Process or policy changes
    * **Quarterly:** Comprehensive content assessment

    Regular updates improve Ask Reddy accuracy, training effectiveness, and QA performance.
  </Accordion>

  <Accordion title="What happens if I delete content?">
    Deleted content is permanently removed and will no longer power training, QA, or Ask Reddy. Ensure backups exist before deleting.
  </Accordion>

  <Accordion title="Can agents see all uploaded content?">
    Agents only see content assigned to their products. Use product assignments to control content visibility.
  </Accordion>
</AccordionGroup>