> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reddy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Microphone Troubleshooting

> Step-by-step guide to resolve microphone issues during training simulation setup

## Troubleshooting Steps

<Steps>
  <Step title="Refresh the page">
    Start by refreshing the page. This may reveal additional microphone options if you plugged in a new mic or changed Windows settings.
  </Step>

  <Step title="Check microphone selection">
    Check the dropdown menu for available microphone options and choose the correct device for your microphone.

    <Info>
      These options are defined by Windows based on connected devices. Try each option to determine which one works best.
    </Info>

    <Tip>
      If only one option (e.g., "microphone 1") is visible initially, proceed to the next step.
    </Tip>
  </Step>

  <Step title="Start mic test">
    Click the **Start Mic Test** button at the bottom of the page.

    <Warning>
      You may need to scroll down slightly to see this button on smaller screens.
    </Warning>
  </Step>

  <Step title="Grant browser permissions">
    Watch for a popup requesting permission to access your microphone.

    If the popup has closed, check near the search bar in your browser for permission settings.

    <Check>
      Ensure you've clicked **Allow** to grant microphone access.
    </Check>

    <Frame>
      <img src="https://mintcdn.com/reddy-376a6c19/wJiGTm-AtflwmKla/manual/images/chrome_permission_popup.png?fit=max&auto=format&n=wJiGTm-AtflwmKla&q=85&s=f88bbfb40a26e442594af27e0707105e" alt="Chrome browser permission popup requesting microphone access" width="622" height="736" data-path="manual/images/chrome_permission_popup.png" />
    </Frame>
  </Step>

  <Step title="External microphone check">
    If problems continue, consider using an external microphone check tool to verify Windows settings.

    <Info>
      You can use [webcammictest.com](https://webcammictest.com/check-mic.html) to test your microphone outside of the Reddy platform.
    </Info>
  </Step>
</Steps>

## Still Having Issues?

If problems persist after following all the steps above, contact Reddy support for further assistance.

<Card title="Get Help" icon="headset" href="https://go.crisp.chat/chat/embed/?website_id=6aaff9f9-03a8-4678-8aa2-84ffce8707f6&user_nickname=API%20Docs%20User">
  Click here to chat with our support team for immediate assistance with microphone issues.
</Card>

<Info>
  For the best training experience, we recommend using a high-quality headset with a built-in microphone to ensure clear audio during simulations.
</Info>