> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reddy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Assigning Training Modules

> Assign one-off training simulations to reinforce skills for individual agents or groups

Assign targeted training simulations to agents for skill reinforcement outside of structured courses.

<Info>
  Agents can only be assigned simulations for products they're already assigned to. For example, if an agent is assigned to "AT\&T Sales," you can only assign them AT\&T-related training simulations.
</Info>

## Assigning to Individual Agents

<Steps>
  <Step title="Navigate to Agent Profile">
    Go to **Employees** tab and click the agent's name to open their profile.
  </Step>

  <Step title="Select Modules to Assign">
    Click **"Select Modules to Assign"** dropdown and choose the training simulation(s).

    <Frame>
      <img src="https://mintcdn.com/reddy-376a6c19/kFNvx6PFXrWfIJX7/manual/images/select_modules_dropdown.png?fit=max&auto=format&n=kFNvx6PFXrWfIJX7&q=85&s=e8831d0e85dd2f16828f383cd8520d87" alt="Dropdown menu for selecting modules to assign" width="568" height="438" data-path="manual/images/select_modules_dropdown.png" />
    </Frame>

    Only simulations for the agent's assigned products appear in the dropdown.
  </Step>

  <Step title="Apply Assignment">
    Click **Apply** to assign the training. The agent receives an instant notification.
  </Step>
</Steps>

## Bulk Assignment

Assign training to multiple agents simultaneously.

<Steps>
  <Step title="Access Assignments Tab">
    Navigate to **Assignments** from the left navigation.
  </Step>

  <Step title="Click Bulk Assign">
    Click **Bulk Assign** in the top right corner.
  </Step>

  <Step title="Select Agents">
    Choose agents to assign training:

    * **Quick select:** Select all direct reports
    * **Manual entry:** Enter agent emails (comma-separated)
  </Step>

  <Step title="Select Training Modules">
    Search or browse available training simulations.
  </Step>

  <Step title="Complete Assignment">
    Click **Bulk Assign** to complete. All selected agents receive notifications immediately.
  </Step>
</Steps>

<Tip>
  Use bulk assignment when multiple agents need reinforcement on the same skill or after identifying common performance gaps.
</Tip>

## Agent Experience

When you assign training, here's what agents see:

**Notification Alert:**

* Notification bell appears in their dashboard
* Alert displays with a **"Practice"** button
* Click to jump directly to the assigned simulation

**Completing Training:**

* Agents complete the simulation at their convenience
* Notification marks as read once finished
* Assignment status updates automatically in the Assignments table

## Tracking Assignments

View and manage all training assignments in the **Assignments** tab.

### Assignments Table

**Available Columns:**

* **Completed:** Status indicator (green checkmark when complete)
* **Assignee:** Agent name
* **Assignment:** Training simulation name
* **Assigned By:** Manager who made the assignment
* **Date Assigned:** When the assignment was created
* **Due Date:** Target completion date (if set)
* **Date Completed:** When agent finished the training

**Table Customization:**
Click **Show/Hide Columns** (eye icon) to adjust which columns display in your table view.

**Search & Filter:**
Use the search bar to find specific agents or assignments quickly.

**Pagination:**
Navigate through pages to view all assignments. Results show 10 assignments per page.

## FAQ

<AccordionGroup>
  <Accordion title="Can I set a due date for assignments?">
    Yes. When creating assignments, you can set a due date to establish completion expectations. Agents see this in their notification.
  </Accordion>

  <Accordion title="What happens if I assign a simulation for a product the agent isn't assigned to?">
    You can't. The system only shows simulations for products the agent is already assigned to, ensuring assignments are relevant to their role.
  </Accordion>

  <Accordion title="Can agents see who assigned them training?">
    No. Agents see the assignment notification and training details, but not who assigned it.
  </Accordion>

  <Accordion title="How do I know if an agent completed their assignment?">
    Check the Assignments table. Completed assignments show a green checkmark in the "Completed" column and display the completion date.
  </Accordion>

  <Accordion title="Can I remove an assignment?">
    Assignments remain visible for tracking purposes. If an agent hasn't started, contact your Reddy Project Manager for removal options.
  </Accordion>
</AccordionGroup>