> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reddy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Help & Report Issues

> Contact support and report problems through Reddy

We prioritize keeping Reddy working smoothly, but issues happen. When they do, we're committed to resolving them quickly.

Reddy provides multiple ways to get support:

<CardGroup cols={2}>
  <Card title="Report an Issue" icon="bug" href="#choose-your-support-method">
    Submit a support ticket with issue details

    *⭐ Preferred*
  </Card>

  <Card title="Chat with Support" icon="comment" href="#choose-your-support-method">
    Live conversation with Reddy support team

    *⚡ Best for urgent issues*
  </Card>
</CardGroup>

<Info>
  **Help us help you!** Whenever you encounter an issue, always report it through Reddy. This ensures your case is delivered directly to our support team and investigated promptly without delays.
</Info>

## Choose Your Support Method

<Tabs>
  <Tab title="Report an Issue (Agents)">
    ### Try These First

    Before reporting an issue, try these common fixes:

    <AccordionGroup>
      <Accordion title="Microphone Not Working">
        The most common issue, but usually a quick fix! If your microphone fails the check before starting a simulation, try these steps:

        * Check browser microphone permissions
        * Test microphone in system settings
        * Try a different browser
        * Restart your computer

        [View full troubleshooting guide](/manual/training/microphone_troubleshooting)
      </Accordion>

      <Accordion title="General Technical Issues">
        If you're experiencing loading problems, glitches, or errors:

        * **Refresh the page** - Often resolves temporary issues
        * **Clear cache and cookies** - [Clear Chrome cookies](https://support.google.com/chrome/answer/95647?hl=en\&co=GENIE.Platform%3DDesktop)
        * **Try incognito/private window** - Opens a fresh browser without extensions
        * **Update your browser** - Ensure you're on the latest version
        * **Try a different browser** - Switch to Chrome, Firefox, or Safari
        * **Try a different device** - Test if the issue persists elsewhere
      </Accordion>
    </AccordionGroup>

    ### Report an Issue

    Still having a problem? We're here to help. Use the "Report an Issue" button to let us know what's going on.

    <Frame>
      <img src="https://mintcdn.com/reddy-376a6c19/WLhkCW92zpG7CsX0/manual/images/agent-general-report-issue-button.png?fit=max&auto=format&n=WLhkCW92zpG7CsX0&q=85&s=fd5b528021b10dc1da5ea613da91c84b" alt="Report an Issue button in agent interface" width="1441" height="819" data-path="manual/images/agent-general-report-issue-button.png" />
    </Frame>

    <Tip>
      Reporting issues through Reddy automatically captures technical details (browser, operating system, etc.) that help our team troubleshoot faster!
    </Tip>

    <AccordionGroup>
      <Accordion title="Training Simulation Issues">
        <Steps>
          <Step title="Click Report an Issue">
            Click "Report an Issue" at the bottom of your training simulation panel.
          </Step>

          <Step title="Select Issue Type">
            Choose from:

            * The AI is responding incorrectly
            * The AI is not responding
            * I'm having another issue

            <Frame>
              <img src="https://mintcdn.com/reddy-376a6c19/WLhkCW92zpG7CsX0/manual/images/training-sim-report-issue.png?fit=max&auto=format&n=WLhkCW92zpG7CsX0&q=85&s=413cf482e21712b29b8a18fbbe89f704" alt="Training simulation issue options" width="556" height="400" data-path="manual/images/training-sim-report-issue.png" />
            </Frame>
          </Step>

          <Step title="Describe & Submit (If Other)">
            If you selected "I'm having another issue," a form opens on the bottom right. Describe the issue with as much clarity as possible:

            * What issue did you run into?
            * What did you expect to happen?

            Click "Send Bug Report" to submit.
          </Step>
        </Steps>
      </Accordion>

      <Accordion title="Live Assist Issues">
        <Steps>
          <Step title="Click Report an Issue">
            Click "Report an Issue" at the bottom of your live assist transcript panel.
          </Step>

          <Step title="Select Issue Type">
            Choose from:

            * The transcript isn't showing up
            * The call already ended
            * I'm having another issue

            <Frame>
              <img src="https://mintcdn.com/reddy-376a6c19/WLhkCW92zpG7CsX0/manual/images/live-assist-report-issue.png?fit=max&auto=format&n=WLhkCW92zpG7CsX0&q=85&s=240c54d15adbac2da81d11079e79257c" alt="Live assist issue options" width="566" height="398" data-path="manual/images/live-assist-report-issue.png" />
            </Frame>
          </Step>

          <Step title="Describe & Submit (If Other)">
            If you selected "I'm having another issue," a form opens on the bottom right. Describe the issue with as much clarity as possible:

            * What issue did you run into?
            * What did you expect to happen?

            Click "Send Bug Report" to submit.
          </Step>
        </Steps>
      </Accordion>
    </AccordionGroup>
  </Tab>

  <Tab title="Report an Issue (Managers)">
    ### Report an Issue

    <Tip>
      Reporting issues through Reddy automatically captures technical details (browser, operating system, etc.) that help our team troubleshoot faster!
    </Tip>

    <Steps>
      <Step title="Click Report a Bug">
        Click "Report a bug" at the bottom of your navigation panel.

        <Frame>
          <img src="https://mintcdn.com/reddy-376a6c19/WLhkCW92zpG7CsX0/manual/images/manager-report-bug-button.png?fit=max&auto=format&n=WLhkCW92zpG7CsX0&q=85&s=2087f17f15a67c211feb4eddfaac4416" alt="Report a bug button in manager navigation" width="2868" height="1616" data-path="manual/images/manager-report-bug-button.png" />
        </Frame>
      </Step>

      <Step title="Describe Issue & Capture Screenshot">
        A form opens on the bottom right. Type your message describing the issue with as much detail as possible and capture a screenshot to include in the report.

        Helpful details to provide:

        * When the issue occurred
        * What you were trying to do
        * What actually happened
        * Where in Reddy (page or feature)
        * Error messages or feedback received

        <Warning>
          When clicking "Add a screenshot," Reddy captures your current screen. Navigate to the screen showing the issue before clicking. Screenshots are recommended for faster resolution.
        </Warning>
      </Step>

      <Step title="Submit Report">
        Click "Send Bug Report" when you have completed providing all issue context. Reddy will get to investigating!
      </Step>
    </Steps>
  </Tab>

  <Tab title="Live Chat (All Users)">
    ### Chat with Support

    Use live chat for urgent issues or when you need immediate help from our support team.

    <Steps>
      <Step title="Open Chat">
        Click the blue chat icon on the bottom right of your screen.

        <Frame>
          <img src="https://mintcdn.com/reddy-376a6c19/WLhkCW92zpG7CsX0/manual/images/chat-icon.png?fit=max&auto=format&n=WLhkCW92zpG7CsX0&q=85&s=1d17f39a5db4520be4f5edbfd706d157" alt="Blue chat icon" width="80" height="71" data-path="manual/images/chat-icon.png" />
        </Frame>
      </Step>

      <Step title="Describe Issue & Attach Files">
        Type your message describing the issue with as much detail as possible.

        Helpful details to provide:

        * When the issue occurred
        * What you were trying to do
        * What actually happened
        * Where in Reddy (page or feature)
        * Error messages or feedback received

        Attach screenshots, videos, or screen recordings (recommended).

        <Frame>
          <img src="https://mintcdn.com/reddy-376a6c19/WLhkCW92zpG7CsX0/manual/images/chat-with-support.png?fit=max&auto=format&n=WLhkCW92zpG7CsX0&q=85&s=95e5516254d45a8ac4ea322d7f5f3e33" alt="Chat conversation panel" width="1435" height="812" data-path="manual/images/chat-with-support.png" />
        </Frame>

        <Tip>
          Your chat history persists. Close and reopen anytime until marked resolved.
        </Tip>
      </Step>

      <Step title="Work with Support">
        A Reddy team member will work with you until your issue is resolved. If escalation is needed, we'll create a separate ticket for tracking.
      </Step>
    </Steps>
  </Tab>
</Tabs>

## Additional Resources

<CardGroup cols={3}>
  <Card title="Contact Project Manager" icon="user-tie">
    For critical business issues, contact your Reddy Project Manager directly for immediate escalation.
  </Card>

  <Card title="Product Requests" icon="lightbulb" href="/tickets">
    Submit feature requests and enhancement ideas through the Reddy ticketing system. Detailed guide coming soon.
  </Card>

  <Card title="Reddy Status Page" icon="signal" href="https://status.reddy.io/">
    Check real-time status and uptime for Reddy services and scheduled maintenance.
  </Card>
</CardGroup>