> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reddy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Manager Dashboard

> View agent performance metrics, training scores, and live call data

## Accessing Agent Profile

<Steps>
  <Step title="Select Agent">
    Click the agent's name (purple text) in any table view—main dashboard or Employees table.
  </Step>

  <Step title="Open Side Panel">
    The agent panel appears on the left showing summary information.
  </Step>

  <Step title="View Full Profile">
    Click **"See Full Profile"** at the bottom of the panel.
  </Step>
</Steps>

## Performance Overview

<Tabs>
  <Tab title="Training">
    **Key Metrics:**

    * **Training Score:** Average compliance score across simulations
    * **Training AHT:** Average handle time per simulation
    * **Total Training Time:** Cumulative time spent in training

    **Performance Chart:**
    Line graph showing training scores over time to track improvement trends.

    **Simulations Table:**
    View individual simulation records with:

    * Timestamp
    * Score percentage
    * Duration
    * Product
    * Training type
    * Simulation type (Systems, Script, Mini)

    Click **View** to open the QA details page for that specific simulation.

    [View call records guide](/manual/reviewing-call-records)

    **Assign Extra Practice:**
    Assign one-off training simulations to reinforce specific skillsets. Agents receive a notification and can complete the assignment directly. This is not a course assignment—just targeted practice.

    [Assign training modules](/manual/training/assigning-training-modules)

    **Data Filtering:**
    Apply date range, duration, and custom filters to focus on specific performance periods.
  </Tab>

  <Tab title="Live Calls">
    **Key Metrics:**

    * **Average Compliance:** Overall QA compliance score across live calls
    * **Average Handle Time:** Mean call duration
    * **Number of Calls:** Total call volume

    **Performance Chart:**
    Line graph showing compliance scores over time to identify performance patterns.

    **Live Calls Table:**
    Access detailed call records including:

    * Timestamp
    * Agent name
    * Compliance percentage
    * Duration
    * Product
    * Sale status
    * Account number
    * Call ID

    <Tip>
      Use the eye icon to filter by sale status, account number, and call ID (requires API setup).
    </Tip>

    Click **View** to open the QA details page for that specific call.

    [View call records guide](/manual/reviewing-call-records)

    **Data Filtering:**
    Apply date range, duration, and custom filters to focus on specific performance periods.
  </Tab>
</Tabs>

## FAQ

<AccordionGroup>
  <Accordion title="Can I compare multiple agents?">
    The agent profile shows individual performance.

    For multi-agent comparison, use the main dashboard or Employees table views. You can also query data across multiple agents and chat with call records to get specific insights.

    [Chat with multiple call records](/manual/chat-with-transcripts)
  </Accordion>

  <Accordion title="How often does live call data update?">
    Live call data appears in real-time. Manually uploaded calls appear after processing is complete.
  </Accordion>

  <Accordion title="Why don't I see certain agents or calls?">
    You can only view agents and calls for products you manage. Verify your product assignments if data appears missing.
  </Accordion>
</AccordionGroup>