> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reddy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Uploading Call Recordings

> Upload call recordings to Reddy for QA evaluation and AI training

## Uploading Calls

<Steps>
  <Step title="Navigate to Products">
    Go to **Products** from the left menu.
  </Step>

  <Step title="Select Product">
    Click **View** on the product to access the product page.
  </Step>

  <Step title="Upload Files">
    Drag and drop files into the upload box or click **"Upload a Call Recording"**.

    <Frame>
      <img src="https://mintcdn.com/reddy-376a6c19/kFNvx6PFXrWfIJX7/manual/images/upload_call_recording_interface.png?fit=max&auto=format&n=kFNvx6PFXrWfIJX7&q=85&s=480b85943354485771a16833542301ea" alt="Upload interface showing drag and drop area" width="1230" height="374" data-path="manual/images/upload_call_recording_interface.png" />
    </Frame>
  </Step>
</Steps>

## File Requirements

<AccordionGroup>
  <Accordion title="Supported Formats">
    Most audio and video formats are supported. Common formats include:

    * MP3
    * WAV
    * MP4
  </Accordion>

  <Accordion title="File Limits">
    * Up to 250MB per file
    * Less than 2 hours duration per file
  </Accordion>

  <Accordion title="Audio Type">
    Select the appropriate option before uploading:

    * **Mono File:** Select "Auto Speaker Detection"
    * **Stereo File:** Choose "Agent/Customer" or "Customer/Agent" based on audio channel configuration
  </Accordion>
</AccordionGroup>

## FAQ

<AccordionGroup>
  <Accordion title="Why don't I see my uploaded files?">
    The page doesn't auto-refresh. Refresh your browser to see uploaded files in the calls table.
  </Accordion>

  <Accordion title="How long does processing take?">
    Processing can take up to an hour during peak times. Check back and refresh periodically to see upload status.
  </Accordion>
</AccordionGroup>