> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reddy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat with Transcripts

> Use Reddy AI to analyze call transcripts and uncover insights about performance, compliance, and trends

Chat with transcripts to ask questions, identify patterns, and get instant insights from your call data.

<Tabs>
  <Tab title="Single Transcript">
    Analyze individual call recordings to understand specific interactions.

    <Steps>
      <Step title="Access Call Record">
        Open a call record by:

        * Clicking the purple timestamp in any simulations or live calls table
        * Clicking **View** on an agent's performance profile
      </Step>

      <Step title="Open Chat">
        On the QA details page, click the **Chat** button on the right panel. The chat interface appears.
      </Step>

      <Step title="Ask Questions">
        Type your question in the chatbox or select a suggested prompt.
      </Step>

      <Step title="Start Chatting">
        Click **Send** to begin. Continue the conversation to dig deeper, or click **"+ New Chat"** at the bottom left to start a fresh thread.
      </Step>
    </Steps>

    <AccordionGroup>
      <Accordion title="Use Cases">
        * Understand what happened on a specific call
        * Identify compliance issues or missed steps
        * Review agent handling of customer concerns
        * Extract key information (customer details, resolution outcomes)
      </Accordion>

      <Accordion title="Example Questions">
        * "Did the agent complete all required QA steps?"
        * "What was the customer's main concern?"
        * "How did the agent handle the objection?"
        * "Was the M\&R disclosure completed correctly?"
      </Accordion>
    </AccordionGroup>
  </Tab>

  <Tab title="Multiple Transcripts">
    Analyze multiple calls at once from both Training and Live Call dashboards.

    <Steps>
      <Step title="Apply Filters">
        On the Training or Live Calls dashboard, apply filters to find relevant conversations:

        * Date range
        * Product
        * Call duration
        * Compliance score
        * QA item results
        * Hire date
      </Step>

      <Step title="Select Call Records">
        Scroll to the table and select call records using checkboxes:

        **Single Select:** Click the checkbox on the left of each call record. Scroll through pages to select additional calls.

        **Bulk Select:** Click the checkbox in the table header to select all calls on that page. Switch pages to select more.

        <Tip>
          **Troubleshooting:** If a call isn't selectable, it likely doesn't have a transcript. Confirm by checking that call's details page.
        </Tip>
      </Step>

      <Step title="Start Chat">
        Scroll up and click **"Chat with Conversations"** button at the top of the dashboard. It appears greyed out until calls are selected.

        <Check>
          Confirm the number on the button matches the call records you selected.
        </Check>
      </Step>

      <Step title="Ask Questions">
        On the multi-chat interface, type your question or select a suggested prompt.
      </Step>

      <Step title="Start Chatting">
        Click **Send** to begin. Continue the conversation to dig deeper, or click **"+ New Chat"** at the bottom left to start a fresh thread.
      </Step>
    </Steps>

    <Info>
      **View Calls:** Click **"View # Calls"** to see a list of selected calls in a side panel. Click any call to open its QA details page in a new browser tab. Your multi-chat conversation remains preserved in the original tab.
    </Info>

    <AccordionGroup>
      <Accordion title="Use Cases">
        * Identify common QA issues across multiple calls
        * Spot training opportunities for agents
        * Analyze trends in customer concerns
        * Compare performance across different scenarios
      </Accordion>

      <Accordion title="Example Questions">
        * "What QA items are agents consistently missing?"
        * "How many calls mention refund requests?"
        * "Which agents handled objections most effectively?"
        * "Are there common compliance gaps across these calls?"
      </Accordion>
    </AccordionGroup>
  </Tab>
</Tabs>

## FAQ

<AccordionGroup>
  <Accordion title="Can I chat with training simulations?">
    Yes. Chat works with both live call recordings and training simulations.
  </Accordion>

  <Accordion title="How many transcripts can I analyze at once?">
    You can chat with more than 10 calls at once for faster insights across larger data sets.

    <Warning>
      Larger batches may temporarily slow performance as we process more transcripts. Speed improvements are ongoing.
    </Warning>
  </Accordion>

  <Accordion title="Can agents use this feature?">
    Access depends on your role and permissions. Check with your manager or admin if you don't see the chat option.
  </Accordion>

  <Accordion title="What types of questions can I ask?">
    Ask about QA compliance, call handling, customer concerns, performance patterns, specific call details, or any other aspect captured in the transcript.
  </Accordion>
</AccordionGroup>