> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reddy.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Ask Reddy

> Set up AI-powered knowledge assistance for agents during live calls

Ask Reddy provides instant, AI-generated answers to agent questions during training simulations and live customer calls—eliminating hold times and manager escalations for information lookups.

<Warning>
  Only knowledge base content tagged with "Ask Reddy" powers this feature. Tag content carefully to ensure accurate, appropriate responses.
</Warning>

## How It Works

**For Agents:**

* Agent encounters a customer question they don't know and clicks "Ask Reddy" button during training or live calls
* Reddy analyzes recent transcript to infer the question
* AI searches tagged content for their assigned products
* Response appears in seconds with relevant information

**Powered By:**
Content uploaded to the Knowledge Base and tagged with "Ask Reddy" tag.

**Access:**
Available in both training simulations (web application) and Live Assist (desktop application).

## Setup Process

<Steps>
  <Step title="Upload Knowledge Base Content">
    Upload documents agents need to reference during calls: FAQs, help center articles, objection rebuttals, troubleshooting guides, product documentation, policies & protocols.

    [Knowledge base setup guide](/onboarding/learning-development/knowledge-base)
  </Step>

  <Step title="Tag Content for Ask Reddy">
    Apply the "Ask Reddy" tag to content you want available for AI-generated answers.
  </Step>

  <Step title="Assign Product Tags">
    Link content to specific products to ensure agents receive relevant, product-specific assistance.
  </Step>

  <Step title="All Set! Ask Reddy is Live">
    Reddy reviews questions and AI-generated responses to identify knowledge gaps and suggest improvements.

    <Tip>
      Ask Reddy becomes more valuable as you add more content. Start with high-priority information and expand over time.
    </Tip>
  </Step>
</Steps>

## Common Issues

<AccordionGroup>
  <Accordion title="Answers are incomplete or inaccurate">
    * Review and update knowledge base content
    * Add missing information to tagged content
    * Remove outdated or incorrect content
    * Verify "Ask Reddy" tag is applied to all relevant content
  </Accordion>
</AccordionGroup>